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    Moodle is an open-source Learning Management System (LMS) that provides educators with the tools and features to create and manage online courses. It allows educators to organize course materials, create quizzes and assignments, host discussion forums, and track student progress. Moodle is highly flexible and can be customized to meet the specific needs of different institutions and learning environments.

    Moodle supports both synchronous and asynchronous learning environments, enabling educators to host live webinars, video conferences, and chat sessions, as well as providing a variety of tools that support self-paced learning, including videos, interactive quizzes, and discussion forums. The platform also integrates with other tools and systems, such as Google Apps and plagiarism detection software, to provide a seamless learning experience.

    Moodle is widely used in educational institutions, including universities, K-12 schools, and corporate training programs. It is well-suited to online and blended learning environments and distance education programs. Additionally, Moodle's accessibility features make it a popular choice for learners with disabilities, ensuring that courses are inclusive and accessible to all learners.

    The Moodle community is an active group of users, developers, and educators who contribute to the platform's development and improvement. The community provides support, resources, and documentation for users, as well as a forum for sharing ideas and best practices. Moodle releases regular updates and improvements, ensuring that the platform remains up-to-date with the latest technologies and best practices.

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Available courses

LSSW SEPTEMBER 2025 CONFLICT RESOLUTION MANAGEMENT

Course Title:Conflict Resolution and Management

 Course Duration:

One Semester (12–14 Weeks)

Course Description:

This course introduces learners to the principles, theories, and practical skills of conflict resolution and management. Students will learn how to identify the causes of conflict, analyze conflict situations, and apply appropriate strategies to manage and resolve disputes in personal, academic, and organizational contexts. Emphasis is placed on communication, emotional intelligence, negotiation, and teamwork

Course Objectives:

By the end of this course, students should be able to:

1. Explain the nature, causes, and types of conflict.

2. Identify and apply appropriate conflict management styles.

3. Communicate effectively and empathetically in conflict situations.

4. Demonstrate negotiation and mediation skills.

5. Manage personal emotions and stress during conflict.

6. Promote cooperation and positive relationships within teams and communities.

Course Outline / Units

Unit 1: Introduction to Conflict

Definition and nature of conflict

Myths and realities of conflict

Levels and types of conflict (intrapersonal, interpersonal, group, organizational)

Positive and negative impacts of conflict

Unit 2: Causes and Dynamics of Conflict

Sources of conflict (communication breakdown, values, power struggles, resources)

The conflict process model

Conflict escalation and de-escalation

Unit 3: Theories of Conflict

Human needs theory

Structural and behavioral theories

Interactionist view of conflict

Modern approaches to conflict analysis

Unit 4: Conflict Management Styles

Thomas-Kilmann Conflict Mode Instrument (TKI)

Competing, collaborating, compromising, avoiding, accommodating

Advantages, limitations, and application of each style

Self-assessment: identifying your personal conflict style

Unit 5: Communication and Conflict

Role of communication in preventing and resolving conflict

Barriers to effective communication

Active listening and empathy

Non-verbal communication and feedback

Assertive vs. aggressive communication

Unit 6: Negotiation and Mediation

Principles of negotiation

Steps in the negotiation process

Mediation as a conflict resolution method

The role of a mediator and neutrality

Handling difficult conversations

Assessment Methods:

Class participation & discussions: 10%

Assignments and quizzes: 20%

End of term exam: 70%